Web Hosting FAQ

  1. What platform or operating system (OS) does 866GetHost.com use?
  2. What do I need to use 866GetHost.com web hosting services?
  3. What kind of connection does 866GetHost.com have to the Internet backbone?
  4. What is the Network uptime guarantee?
  5. Does 866GetHost.com design web pages?
  6. Does 866GetHost.com offer a shopping cart?
  7. Can I securely accept credit card information through my web site?
  8. Is it possible to process credit card transactions in real time?
  9. Does 866GetHost.com provide any database solutions?
  10. Does 866GetHost.com offer any type of web statistic reporting?
  11. Does 866GetHost.com offer any ready-to-run CGI-scripts?
  12. Can I run any cronjobs?
  13. Does 866GetHost.com support Microsoft FrontPage?
  14. What version of FrontPage does 866GetHost.com support?
  15. Does 866GetHost.com support sub-domains (myname.yourdomain.com)?
  16. Do I have to sign any long term contracts?
  17. Does 866GetHost.com use sendmail or qmail?
  18. What is the path to PERL?
  19. What is the location of SENDMAIL?
  20. Do you have more information on running cgi scripts?
  21. What is the location to WebMail?
1.
What platform or operating system (OS) does 866GetHost.com use?
Our servers run Apache Web server over Linux (UNIX).
2.
What do I need to use 866GetHost.com web hosting services?
All that is required to take advantage of 866GetHost.com services is a computer with an Internet connection and a desire to put your business online!
3.
What kind of connection does 866GetHost.com have to the Internet backbone?
Our data center has state of the art Juniper routers and HP Gigabit switches and is 100% fiber optic. We have 60+ tons of automatic redundant Liebert HVAC (climate control) for maximum server reliability.
4.
What is the network uptime guarantee?
866GetHost.com guarantees that the network will be available 99.9% of the time, excluding scheduled maintenance.
5.
Does 866GetHost.com design web pages?

YES! 866GetHost.com is pleased to offer web designing services. You can choose from one of several template designs or have a custom website designed to suit your business requirements.

For more information, please review our web design information section.

6.
Does 866GetHost.com offer a shopping cart?
Yes! To accommodate a wide-cross section of our business clients' needs, 866GetHost.com is pleased to provide all clients with a choice of e-commerce solutions. Check out our selection by viewing the tab marked SERVICES for more information.
7.
Can I securely accept credit card information through my web site?
Yes, providing that you are using our SSL service, you will be able to safely and securly accept credit card information or any other confidential data that you wish to collect via the secure server.
8.
Is it possible to process credit card transactions in real time?

You need three things to process the credit card payments in real time:

  1. A merchant account
  2. A real-time credit card processing account
  3. A shopping cart that supports your choice of a real-time credit card processing solution.
9.
Does 866GetHost.com provide any database solutions?
Yes! 866GetHost.com offers clients MySQL database solution.
10.
Does 866GetHost.com offer any type of web statistic reporting?
Yes! 866GetHost.com offers clients the choice of three different statistic programs.
11.
Does 866GetHost.com offer any ready-to-run CGI-scripts?
Yes, 866GetHost.com offers several ready-to-run cgi-scripts. Additionally we will continue to offer and to create custom scripts for our clients. You are also free to use any customs cgi scripts of your own.
12.
Can I run any cronjobs?
Yes, if you wish to run any cronjobs, please send an email to Support@866GetHost.com and we are happy to set this up for you.
13.
Does 866GetHost.com support Microsoft FrontPage™?

866GetHost.com supports publishing of FrontPage™ designed websites. In fact, many of our clients use and publish with FrontPage™. We do not install FrontPage™ extensions on our servers, however, these extensions are only required by the very advanced FrontPage™ user who utilizes FrontPage™ specific components.

866GetHost.com does not support problems and questions directly related to the use of FrontPage™ itself.

14.
What version of FrontPage does 866GetHost.com support?
All versions of FrontPage may be used.
15.
Does 866GetHost.com support sub-domains (myname.yourdomain.com)?
Yes! 866GetHost.com offers the ability to setup sub-domains via your Hosting control manager.
16.
Do I have to sign any long term contracts?
No! 866GetHost.com does not require any long term contracts. Our service is based on month-to-month.
17.
Do you use sendmail or qmail?
At 866GetHost.com we have chosen qmail. Qmail is a secure, reliable, efficent message transfer agent. Qmail has gained popularity over sendmail as its security prevents intruders into your server, doesn't lose email, is much faster then sendmail, and of course doesn't have the security holes that sendmail does.
18.
What is the path to PERL?

At 866GetHost.com the path to PERL:-

#!/usr/bin/perl

Clients are welcome to use the extensions .pl or .cgi for any cgi scripts that are implemented.

866GetHost.com provides technical support for any cgi scripts that are written by our in-house development team. If you choose to use any third party scripts on your server, our technical support team will be unable to assist in implementing or troubleshooting any issues or questions with respect to that script.

19.
What is the path to SENDMAIL?
/usr/sbin/sendmail
20.
Do you have more information on running cgi scripts?
Our servers have the capability to run CGI scripts. Perl is a our language of choice as it is a world standard and is well suited to CGI. In addition, Perl code does not require manual compilations.

If you have a custom CGI script that you need to use, simply upload it to the "cgibin" associated with the Domain.

Here are some helpful tips to follow when installing Perl scripts:

  1. Utilize any directory within cgi-bin for you own scripts.
  2. Upload in ASCII transfer mode (and NOT BINARY mode)
  3. The first line of each script must read: #!/usr/bin/perl
  4. Use .cgi or .pl extensions for all scripts
  5. Make sure to change mode to 755 (using chmod command of your ftp program)

If you require assistance in troubleshooting or implementing your cgi script/s, please complete a Support Request Form. The fee for this service is billable at $50USD /hour.

21.

What is the location to WebMail?

 

You can access your e-mail via WebMail, from any computer that is connected to the internet. There are two ways to access webmail:

  1. To access the web based email, simply put this in your web browser http://yourdomain/neomail (replace yourdomain with your fully qualified domain name like www.866gethost.com). It will ask you for you password and username - once logged in you will be able to get your mail, send mail and do just about everything you normally do with your email client.

  2. From within your Hosting control manager, from the WebMail navigation link